Sample
Sample articles
Until the inaugural issue of the Journal is published, you can view two sample articles below as well we recommend that you browse the titles and abstracts from every article published in current and past issues of sister publications by clicking here.
Volume 1
General Article: Innovation in a best practice contact centre
Richard J Snow, VP and Research Director Customer and Contact Centers, Ventana Research
Editorial: Has the recession fundamentally changed anything in the contact centre industry?
Howard Groves, Editor, JCCM
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