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Achieving strategic alignment at Dallas/Fort Worth International Airport
Christopher Poinsatte, EVP and CFO, Dallas/Fort Worth International Airport
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Service changes made at Heathrow to improve passengers' experience
Nick Adderley, Marketing and Insight Director, Heathrow Airport
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Legal and operational issues arising from airport labour disruption
Elizabeth Henderson, Senior Corporate Lawyer, Sydney Airport
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Working with airport stakeholders when deploying new technology: The 'smart apron project' at Helsinki Airport
Heini Noronen-Juhola, VP, Aviation & Safety, Helsinki Airport
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Using automation strategies to enhance efficiencies and passenger experience at Aéroports de Montréal
Antoine Rostworowski, Director, Industry Relations, Aéroports de Montréal
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Mapping surface movement area operations: The application of petri nets at New York JFK Airport
Tony Diana, Manager, Information Systems, US Federal Aviation Authority (et al)
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Managing the security risk posed by airport staff
Anders Lennerman, Corporate Security Director, Swedavia
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Case Study: Managing Canberra Airport's new terminal development project
Matthew Brown, Head of Aviation, Canberra Airport
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Improving passenger flow management
Rolf Felkel, Senior Executive Manager, Airside, Landside and Security Applications, Fraport
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Achieving high levels of customer satisfaction
Jim Smith, Executive Director, Austin-Bergstrom International Airport
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How do entrepreneurial orientation, organisational structure and strategic decision-making relate to ownership type in European airports?
Padraic Regan, former Head of Business Strategy, Aer Rianta (now Dublin Airport Authority) and Lecturer, The Irish American University
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IT at Bangalore International Airport: Working with stakeholders and realising a smart airport vision
Francis Rajan, Head of ICT, Bangalore International Airport
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A review of the latest financial performance indicators for airports and their contractors, together with merger and acquisition trends
Paul Zofnass, President, EFCG
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The Leipzig Airport judgment: The application of EU state aid rules to the financing of airport infrastructure
Annabelle Lepiece, Partner, CMS DeBacker
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Building retail practices for the new Lisbon Airport
Carlos Madeira, VP, ANA Aeroportos de Portugal
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Near field communication: How will it change airport processing and the passenger experience?
David Kershaw, Director of Global Product Management, ARINC
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Creating sustainable value from aviation assets in Asia Pacific
Caspar Baum, Head of Aviation, Asia, EC Harris Singapore
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Structuring joint/shared-use support agreements between military and civil airport authorities
Robert A. Popp, Deputy Chief, Airfield Operations Branch, Headquarters Air Force Space Command, USAF
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Understanding consumer behaviour in airport stores to improve store execution and increase sales
Garry Stasiulevicuis, Managing Director, Counter Intelligence Retail
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Recommended security guidelines for airport planning, design and construction
Art Kosatka, CEO, TranSecure
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Case study: Adelaide Airport’s runways and taxiways overlay project
Jimmy Low, Airport Engineer, Adelaide Airport
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Current trends in airport investment and how airports and governments in developing countries can attract investors
Thomas Frankl, Managing Partner, Airport Development Partners
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The ACI/ICAO Professional Accreditation Program and its impact
Paul Behnke, Senior Associate, Aviation Strategies International and former AMPAP Team Leader, Airports Council International
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Trends and best practice in disaster operations groups
John M. Sawyer, Superintendent of Airside, City of Phoenix Aviation Department
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The commercialisation, privatisation and economic oversight of airports and air navigation services providers
Philippe Villard and Julián de la Cámara, ICAO
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Understanding the effects of delay propagation on air carrier operations: A case study of network vs. point-to-point carriers
Akira Kondo, Senior Research Analyst, US Federal Aviation Administration
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Critical factors underlying airport surface accidents and incidents
Sabine Wilke and Arnab Majumdar, Director, Transport Risk Management Centre, Imperial College London
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Airports and air navigation service providers: Collaborative Decision Making – a culture for results
Graham Lake, Director General, CANSO
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Principles and practice of signage and wayfinding at airports
Jim Harding, Principal, Gresham, Smith and Partners
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Strategic reactions of regional airports facing competition from high-speed trains: Lessons from France
Paul Chiambaretto, Ecole Polytechnique
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Putting the joy back into the airport experience: Can social media make a genuine contribution to commercial revenues and engaging customers?
Shashank Nigam, CEO, SimpliFlying
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Integrated project delivery for building new airport facilities
David J. Lind, President & CEO, Corgan Associates